Contact
Alpha Shot is reachable at one address for everything: support@alphashot.io. Email is read by a person, not a ticketing bot, so a clear subject line and a little detail go a long way.
Reporting a bug
Browser games break in browser-specific ways, so the same bug report is either trivially fixable or completely un-actionable depending on what you include. Please send:
- What happened, and what you expected instead.
- Your browser and version — for example "Chrome 141" or "Safari on iOS 19".
- Your device — desktop, or the phone/tablet model.
- Where in the game it happened: the menu, mid-run, the terminal, the shop, the game-over screen.
- Whether it repeats after a page reload.
- A screenshot, if the problem is visual.
If the screen went black or the game failed to start, the on-screen error text is the single most useful thing you can copy into the email.
Other reasons to write
- Feature suggestions and balance feedback
- Very welcome. Feedback that describes the situation ("hunting rare letters feels impossible once the arena is crowded") is more useful than a proposed fix.
- Account, progression and leaderboard issues
- Lost progress after clearing browser data, a Google account that will not link, or a leaderboard entry that looks wrong. Include the display name you play under if you have set one.
- Privacy and data requests
- Requests to access or delete the data associated with your account. See the privacy policy for what is held and why.
- Advertising, partnership and press
- Enquiries about advertising on the site, embedding or licensing the game, or writing about it. Same address — put "press" or "advertising" in the subject line.
Before you write
A handful of questions come up constantly and are already answered:
- Where is my progress saved, and why did it disappear?
- Why was my word rejected?
- Which browsers are supported?
- How do I change my advertising consent?
If none of those cover it, write in — genuinely, the bug reports are how most of the rough edges get found.
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